Privacy policy


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website, voyagrsound.com.

 

Personal information we collect

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website and information about how you interact with us. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the website.

When you subscribe to our mailing list, we do collect personal information such as your name as your email address. We refer to this type of information as “Email-funnel Information”.

In case of a purchase, or while attempting to make a purchase on our website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking about all three assets: “Device Information“, “Email-funnel Information“; and “Order Information“.

 

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • We use the Email-funnel Information that we collect to:
  • Communicate with you;
  • Provide you with information or advertising relating to our products or services;
  • Do business Intelligence: features such as demographics, geolocation, customer feedback and suggestions help us better understand our audience, in order to develop better products;

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns.

 

How do we keep your personal information safe?

The security of your personal information is important to us. When you enter sensitive information, such as login credentials and credit card information, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. For instance, our website is protected by the https protocol (256-bit Encryption). However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.

Your privacy truly matters to us. If you have any questions or inquiries concerning security on our website, please do contact us.

 

Sharing your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For instance, we use Google Analytics to help us understand how our customers browse the website. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also share your Personal Information to comply with applicable laws and regulations (GDPR and CCPA, for instance), to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

 

Targeted advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by using the links below:

Additionally, you can opt-out of these services (and other ones) by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info.

 

Compliance with international regulations

VOYAGR takes your privacy very seriously into consideration. We do our best to stick to the best practices of international regulations such as the GDPR and the CCPA.

> GDPR Compliance

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.

Additionally, if you are a European resident, please do note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the website), or otherwise to pursue our legitimate business interests listed above. Please note that your information could be transferred outside of Europe, including to Africa, Canada and the United States.

> CCPA Compliance

If you are a resident of California (or any US State that is subject to the CCPA), you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us. Additionally, if you are a resident of a country where the CCPA applies, please do note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the website), or otherwise to pursue our legitimate business interests listed above. Please note that your information could be transferred outside of Europe, including to Africa, Canada, and the United States. If you have any questions or inquiries concerning CCPA compliance on our website, please feel free to contact us.

 

Customizing your experience on the website

> Do Not Track

Please note that we do track you when we see a Do Not Track signal from your browser.

> Opting out of our email funnel list

Whenever you wish, you do have the immediate and unconditional right to opt-out of the email list you have subscribed to (and you do not need to justify why). We will always respect the choice of our Customers.

> Any other issue or concern?

We are in constant beta mode, and always eager to do better. If you have questions or suggestions, please reach out. Thank you!

 

Data retention

When you place an order through our website, we may maintain your Order Information within our records, unless and until you ask us to delete this information.

 

Keep it actual

We may refresh this privacy policy from time to time in order to reflect, for instance, changes to our practices or for other operational, legal or regulatory reasons.

 

Photo-realistic, non-contractual 3D Renders

Our website blends free stock (freely and legally available online for commercial purposes), and photo-realistic, non-contractual 3D renders (crafted by our team), to showcase and feature your future VOYAGR headphones. When art and technology combine!

If you see any of your artwork displayed on our website and wish to be featured on the website, please reach out to us. We pledge to all creators!

In case you wish any of your artwork to be removed from our website, here also, please contact us.

 

Copyright & Intellectual property

This website uses artwork that has been realized by a plethora of artists from around the web. We use free stock from different websites, such as pexels.com, for our marketing purposes.

We stick to the best practices in terms of respecting all Intellectual Property.

At VOYAGR, no copyright infringement was ever, or will ever, be intended. Please reach out if you have any reclamation concerning this matter.

 

Contact us

For more information about our privacy practices, if you have questions or feedback, please contact us by e‑mail at [email protected].



Thank you,

the VOYAGR Team